Our Departments
Our specialized departments work together to ensure efficient service delivery and operational excellence
Human Resources
Manages workforce planning, recruitment, training, employee development, and ensures compliance with labor laws and company policies.
Procurement
Handles acquisition of goods and services needed for operations, ensuring value for money and compliance with procurement regulations.
Finance
Manages financial planning, accounting, budgeting, revenue collection, and ensures financial sustainability through prudent fiscal management.
Technical Services
Oversees infrastructure development, maintenance, quality control, and ensures reliable water supply and sanitation services across the county.
Credit Control
Manages billing, collections, customer accounts, and ensures revenue protection and debt management.
Customer Service
Handles customer inquiries, complaints, feedback, and ensures excellent customer experience through responsive service delivery.
Information & Communication Technology
Manages information systems, ICT infrastructure, software solutions, and digital transformation.
Commercial Department
Focuses on business development, partnerships, revenue growth, and market expansion.
Internal Audit
Provides independent assurance and advisory services by evaluating internal controls, risk management processes, governance practices, and compliance with policies, regulations, and operational procedures
Legal Operations
Provides legal counsel, contract management, regulatory compliance oversight, dispute resolution, and ensures the company's operations adhere to applicable laws, regulations, and corporate governance requirements.
Projects Department
Manages the planning, coordination, implementation, and monitoring of water and sanitation development projects, ensuring timely delivery, quality standards, and alignment with organizational objectives and stakeholder requirements.
Administration
Provides administrative support, facility management, logistics coordination, and internal operations support.
Managing Director's Office
Provides strategic leadership, governance oversight, stakeholder engagement, and policy execution.
Interdepartmental Collaboration
How our departments work together to deliver exceptional service
Integrated Operations
All departments collaborate seamlessly to ensure efficient service delivery from infrastructure development to customer support.
Project Coordination
Technical, Finance, and Procurement departments work together on infrastructure projects from planning to implementation.
Customer-Centric Approach
Customer Service, Credit Control, and Technical departments coordinate to provide comprehensive customer support and issue resolution.