Samburu Water and Sanitation Company

SAWASCO Water Services in Samburu County
SAWASCO Water Services in Samburu County
SAWASCO Water Services in Samburu County
SAWASCO Water Services in Samburu County
Clean Water Access in Samburu County
Water Infrastructure Development by SAWASCO
SAWASCO Water Distribution Services
Samburu County Water Projects
SAWASCO Clean Water Initiative

Providing Clean Water and Sanitation Services in Samburu County

Samburu Water and Sanitation Company Limited (SAWASCO) delivers reliable, clean, and affordable water and sanitation services across Samburu County, Kenya.

Quick Services

Everything you need at your fingertips

M-Pesa PayBill

Pay your water bill instantly

889910
Lipa Na M-Pesa
PayBill: 889910
Account: Your Connection Number

Bank Account

Direct bank payments

Equity Bank

Meter Reading

confirm your monthly reading

USSD Code

Check balance on any phone

Dial *483*002#
Enter meter number

Customer Care

We're here to help 24/7

+254 757 761604
Call
SMS
Email

Reading Schedule

Meter reading is done every month

Our Water Schemes

Areas we serve

Archers Post
Wamba Town
Baragoi Town
Kisima
Suguta
Maralal

SAWASCO

Samburu Water & Sanitation

Samburu County, Kenya
Mon-Fri: 8AM - 5PM
Quality water for all

Public Participation & Stakeholder Engagement

Zonal engagements on the proposed water tariff and the company's licence application

Stakeholders at the Suguta zonal engagement Community members giving feedback in Suguta SAWASCO team presenting the proposed tariff in Suguta
15 October 2026
Suguta Scheme

Suguta Zonal Stakeholder Engagement

On 15th October 2026, Samburu Water and Sanitation Company (SAWASCO) commenced zonal stakeholder engagement in the Suguta Scheme to discuss the proposed water tariff and the company's licence application.

The engagement provided an opportunity for stakeholders to share their views, raise concerns, and give feedback on the proposals. SAWASCO remains committed to transparency, accountability, and inclusive public participation in improving water service delivery.

Stakeholders at the Wamba zonal engagement Community members giving feedback in Wamba SAWASCO team presenting the proposed tariff in Wamba
22 october 2026
Wamba Scheme

Wamba Zonal Stakeholder Engagement

On 22/10/2026, Samburu Water and Sanitation Company (SAWASCO) held a zonal stakeholder engagement in the Wamba Scheme to discuss the proposed water tariff and the company's licence application.

Stakeholders at the Archers Post zonal engagement Community members giving feedback in Archers Post SAWASCO team presenting the proposed tariff in Archers Post
23rd october 2026
Archers Post Scheme

Archers Post Zonal Stakeholder Engagement

On 23rd october 2026 zonal engagement with stakeholders continued in Archer's post to discuss and collect views of the Tariff adjustment

Stakeholders at the Baragoi zonal engagement Community members giving feedback in Baragoi SAWASCO team presenting the proposed tariff in Baragoi
22 October 2026
Baragoi Scheme

Baragoi Zonal Stakeholder Engagement

On 22 October 2026 another team engaged stakeholders of Baragoi zone to discuss Tariff adjustment and licence application.

Our Service Charter

Our commitment to excellent service delivery

Response Times

  • Leakage repairs: Within 24 hours
  • New connections: Within 2 working days
  • Billing queries: Within 48 hours
  • Water quality complaints: Immediate response
  • Re-connections: Within 24 hours after payment

Our Promises

  • Safe, clean drinking water meeting KEBS standards
  • Transparent billing and tariff structure
  • Regular communication during service interruptions
  • Professional and courteous staff
  • Fair and consistent application of tariffs

Water Rationing Schedule

Current water supply timetable for different areas

Area Supply Days Supply Hours
Mtaro Monday 8:00 AM - 5:00 PM
Pcea Tuesday 8:00 AM - 5:00 PM
Town Wednesday 8:00 AM - 5:00 PM
Sunrise-Yare zones Friday 8:00 AM - 5:00 PM
Lkuroto Monday/Wednesday/Sunday 8:00 AM - 5:00 PM
Shabaa/Loresho Sunday 8:00 AM - 5:00 PM
Milimani Line 01/02 Monday/Sunday 8:00 AM - 5:00 PM
County Thursday 8:00 AM - 5:00 PM
Nomotio Wednesday/Friday/Sunday 8:00 AM - 5:00 PM

Supply schedule is subject to change based on water availability and emergency areas

Approved Tariffs

Transparent pricing for all our services

Water Consumption Charges

Customer Category Consumption Block (m³) Rate (KES/m³)
Domestic/Residential 0-6 300
7-20 75
21-50 97.5
51-100 120
Commercial Flat Rate 300
0-6 60
7-20 85
21-50 100
Above 50 120
Government Institutions Flat Rate 280
0-6 55
7-20 75
21-50 90
Above 50 110
Schools Flat Rate 200
0-6 35
7-20 55
21-50 70
Above 50 90
Water Kiosks Flat Rate 180
Per m³ 35

Other Service Charges

Service Charge (KES)
New Water Connection - Domestic 5,000
New Water Connection - Commercial 10,000
Meter Re-connection 1,000
Water Bowser Services - 5000 litres 750
Water Bowser Services - 10000 litres 1,500
Water Bowser Licence - 5000 litres (annual) 3,000
Water Bowser Licence - 10000 litres (annual) 7,500
Water Borehole Licence (annual) 7,500

Service Procedures

Step-by-step guides for our services

Water Quality Testing

  1. Collect water sample in clean container
  2. Visit SAWASCO offices with sample and ID
  3. Fill testing request form
  4. Receive results within 3 working days
  5. Free for registered customers

Re-connection Services

  1. Clear all outstanding bills
  2. Pay re-connection fee: KES 1,000
  3. Submit application at our office
  4. Re-connection within 24 hours
  5. Receive confirmation SMS

Check Bill Balance

USSD *483*002#

Office: Visit our offices with account details

Phone: Call +254 757 761604

Complaints & Feedback

Multiple channels to serve you better

Maji Voice Platform

SMS: Send to 15444

Online: majivoice.com

Mobile App: Download Maji Voice from Play Store/App Store

SAWASCO Direct Channels

Phone: +254 757 761604

Email: complaints@samburuwaterco.co.ke

Office: Visit our customer care desk

Physical: NDMA Office Block, Maralal

Frequently Asked Questions

Quick answers to common questions

What should I do during water interruption?

Store enough water in clean containers before scheduled interruptions. Check our rationing schedule for your area's supply days.

How do I report a leakage?

Call +254 757 761604 immediately or report via Maji Voice SMS to 22344. Provide exact location and type of leakage.

What documents do I need for new connection?

National ID, KRA Pin Certificate, completed application form, and proof of payment for connection fees.

How can I check my bill balance?

USSD *483*002# or visit our offices with your account details.

Publications & Reports

Transparent documentation for public access

  • Audited Financial Statements 2024/2025 - Complete audited accounts Download
  • Audited Financial Statements 2023/2024 - Complete audited accounts Download
  • Strategic Plan 2023-2027 - Five-year development plan Coming Soon
  • Capital Works Development Plan - Infrastructure projects Coming Soon
  • Service Charter - Customer service standards Download
  • AGM Minutes 2025 - Annual General Meeting proceedings Coming Soon

Contact SAWASCO

Have a question or need support? We're here to help. Fill out the form or visit our office.

📍 Our Office

Visit us at our main office in Maralal, located inside the NDMA Office Block.

P.O BOX 428-20600, Maralal

Phone: +254 757 761604

Email: info@samburuwaterco.co.ke